Refund policy

Objective

At FAHA, we are dedicated to delivering high-quality products and ensuring a satisfying shopping experience for every customer. Your satisfaction is important to us, and we strive to resolve any issues quickly and fairly.

Please note that FAHA provides refunds only in the form of store credit. We do not provide refunds via cash, bank transfer, or original payment method.

Refund Eligibility

Our refund policy applies to users who have made purchases through FAHA.

  • To be eligible for a refund, the following conditions must be met:
  • The user must have a valid proof of purchase or order number.
  • The request for a refund must be made within 14 days from the date of delivery.
  • The product or service must meet the criteria outlined in our refund policy.
  • All refund items must be in their original condition without evidence of use.
  • The tag should remain intact and not be removed.

Refund Criteria

FAHA may approve refunds under the following circumstances:

  • Defective or Damaged Products: Customers can request a refund if the product they received is defective, damaged, or in poor condition.
  • Incorrect Size or Specifications: If the product received doesn't match the size, color, design, or specifications that were originally ordered.
  • Product Doesn't Match Description: If the product received doesn't match the description, images, or information provided on the website.
  • Incorrect Orders: Refunds can be provided if customers receive a different product or variant from what they ordered.
  • Quality Issues: If there are quality defects in the product that make it unwearable or unusable.
  • Missing Items or Accessories: Customers can request a refund if the product is delivered with missing pieces or accessories, making it incomplete or unusable.
  • Product Not Wearable: In cases where the product is damaged, torn, eroded, faded, or stained to the extent that it cannot be worn or used as intended

Refund Process

To request a refund, please reach out to our customer support team:

Email: support@fahaonline.co
WhatsApp: +92 321 0885252

Your refund request must include:

  • Your order number or proof of purchase
  • A clear explanation of the issue
  • Supporting photos or evidence (if applicable)

Once we receive your request, our customer support team will review the claim and respond within 48 hours.

If your refund request is approved:

  1. You will receive instructions on how to return the product.
  2. The product must be shipped to our designated warehouse address, which will be shared by our support team.

  3. After the returned item is received and inspected, store credit will be issued within 7–10 working days.

Return Shipping Responsibility

Please note:

  • FAHA does not provide reverse logistics or pickup services.
  • Customers are responsible for arranging and covering the shipping costs when returning items.

  • Returns must be sent to the warehouse address provided by our support team.

Rejected Refund Requests

If a refund request does not meet the criteria stated in this policy, it may be rejected. In such cases, our support team will contact you with a clear explanation of the decision.

Changes to This Policy

FAHA reserves the right to update or modify this refund policy at any time. Any changes will become effective immediately once the revised policy is published on our website.